Privacy Policy

1. Data controller

thaiprofurniture.com operates under the Thai Pro Furniture brand, run by the company named in the footer of every page, which is the data controller for the purposes of the law.

To contact us about personal data, please use the channels listed on our contact page.

2. What we collect and why

We collect only what is needed to respond to quotation requests and improve the site, in four categories.

• Details you enter in the quotation form — contact name, business name, phone, email, the products you selected, and any notes — used to prepare a quotation and contact you.
• LINE sign-in data, if you choose to use it — LINE user ID, display name, profile picture, and email where you permit it — used to verify who you are, reply on LINE, and pre-fill the form next time.
• Site usage data via cookies and analytics — pages viewed, how you arrived (for example from Google or an advertisement), and approximate device information — used to measure and improve the site.
• Technical records such as when a form was submitted and whether it reached our internal system — used to make sure your request is not lost and to diagnose faults.

3. Legal basis for processing

Preparing a quotation and contacting you: taking steps at your request prior to entering a contract.

Cookies used to measure and improve the site: legitimate interest — we use them to understand which pages are useful and where to improve, not to identify individuals. You can disable them at any time through your browser settings (see section 8).

Technical records for security and abuse prevention: legitimate interest.

4. Who we share it with

When you submit a quotation request, your details are passed to our internal lead management system and assigned to a sales team within our group to respond. The sales team sees your contact details only once they have accepted the case.

We use third-party providers for site infrastructure — hosting, database, and analytics and advertising tools (Google, Meta, and TikTok).

We do not sell your personal data, and we do not pass it on for other parties’ marketing purposes.

5. International transfers

Our primary database and servers are located in the Singapore region. Analytics tools from Google, Meta, and TikTok may process data in other countries under their own policies.

6. Retention

Quotation request data is retained while a business opportunity remains live, and for the period required by accounting and tax law where a transaction takes place.

LINE sign-in data is deleted on request, or after a prolonged period of inactivity.

Analytics cookie data is retained for the periods set by each provider.

7. Your rights under the PDPA

You have the following rights, which you may exercise by contacting us through the channels on our contact page.

• Access your personal data and obtain a copy
• Correct data that is inaccurate or out of date
• Request erasure once the data is no longer needed for its purpose
• Request temporary suspension of processing
• Object to processing in certain circumstances
• Request transfer of your data to another controller
• Withdraw consent at any time, without affecting processing already carried out
• Lodge a complaint with the Personal Data Protection Committee if you believe we are not complying with the law

8. Cookies

We use cookies necessary for the site to work — remembering your session when you sign in with LINE, and remembering the items in your quotation list. These cannot be disabled without breaking the site.

We also use analytics and marketing cookies from Google (Analytics, Tag Manager), Meta, and TikTok, which begin working when you open the site.

You can disable these at any time through your browser settings (blocking third-party cookies) or with a tracker-blocking extension, and you can opt out of personalised advertising directly in the ad settings of Google, Meta, and TikTok. Disabling them does not affect your use of the site.

If you want us to stop processing your usage data, contact us through the channels on our contact page.

9. Security

The whole site is served over encrypted connections (HTTPS). Access to customer data is limited to the staff handling that enquiry, and staff identity is verified through our company-wide identity system.

10. Changes to this policy

If we revise this policy we will update the last-updated date shown above. Where a change is material, we will notify you through an appropriate channel.